Refund / Cancellation Policy

Effective Date: 1 August 2023

At Cloth Gorilla, we aim to provide a seamless shopping experience for our valued customers. We understand that there may be situations where you need to request a refund or cancellation. Please take a moment to familiarize yourself with our Refund / Cancellation Policy.

1. Refund Process:

We offer refunds in cases where:

  • The product you received is damaged or defective.
  • The item does not match the description on our website.
  • Your order did not arrive within the specified time frame.

To initiate a refund, please contact us at with your order details and a description of the issue. Our customer service team will guide you through the refund process and provide instructions on how to proceed.

2. Refund Processing Time:

We aim to process refunds promptly. The processing time may vary, but typically, refunds are issued within 7 Days from the date the request is approved. Please allow additional time for the refund to appear in your account, depending on your payment method.

3. Mode of Refund:

Refunds will be issued using the same payment method that was used for the original purchase. If the original payment method is not available, we will work with you to determine an alternative refund method.

4. Cancellation Policy:

You have the right to cancel your order before it has been shipped. To cancel an order, please contact us as soon as possible at Once an order has been shipped, it cannot be canceled.

5. Non-Refundable Items:

Some items are non-refundable, including:

  • On Demand Custom Print T-shirts
  • Digital products

6. No Refund / Cancellation:

In certain cases, no refunds or cancellations may be provided. This includes:

  • On Demand Custom Print T-shirts
  • Digital products

7. Changes to This Policy:

We may update our Refund / Cancellation Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be effective as soon as it is accessible.

If you have any questions or require further information about our refund and cancellation policy, please don’t hesitate to contact us at We’re here to assist you with a smooth and hassle-free process.

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