Effective Date: 1 August 2023
We want you to be completely satisfied with your purchase from Cloth Gorilla. If you have any concerns about your order, please take a moment to review our Return Policy.
1. Return Window:
Our return window is 7 Days from the date of purchase. If your request falls within this window, you are eligible to make a return.
2. Return Requirements:
To be eligible for a return, your item must meet the following criteria:
- The item must be in unused and undamaged condition.
- It must be in the same condition as when you received it.
- The item must be in its original packaging.
3. Process of Return:
To initiate a return, please contact us at firstname.lastname@example.org with your order details and the reason for the return. Our customer service team will guide you through the return process and provide instructions on how and where to send your item.
Once we receive your returned item and verify that it meets our return requirements, we will process your refund. The refund will be issued in the same payment method used for the original purchase. Please allow 7 Days for the refund to appear in your account.
5. Non-Returnable Items:
Some items are non-returnable, including:
- On Demand Custom Print T-shirts
- Digital products
6. Return Shipping:
You are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent any damage during return transit.
7. International Returns:
For international returns, please contact us at email@example.com for specific return instructions.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may cover the cost of return shipping in such cases.
9. Changes to This Return Policy:
We may update our Return Policy from time to time to reflect changes in our return practices or applicable laws. The updated version will be effective as soon as it is accessible.
If you have any questions or require further information about our return policy, please don’t hesitate to contact us at firstname.lastname@example.org. We’re here to assist you with a smooth and hassle-free return process.